Help & Support

Get help with connecting your Trezor device and troubleshooting common issues

Troubleshooting

Device Not Detected

1.Ensure your Trezor device is properly connected via USB
2.Try a different USB port or cable
3.Make sure Trezor Bridge is installed and running
4.Close any other applications that might be using the device

Connection Timeout

1.Check that your device is unlocked
2.Verify the device is not in bootloader mode
3.Restart the Trezor Bridge service
4.Try refreshing the page and reconnecting

PIN Entry Issues

1.Look at your Trezor device screen for the PIN layout
2.Click the corresponding positions on the webpage
3.If PIN fails multiple times, wait for the timeout period
4.Contact support if you've forgotten your PIN

Frequently Asked Questions

What is Trezor?

Trezor is a hardware wallet that provides the highest level of security for storing cryptocurrencies. It keeps your private keys offline and requires physical confirmation for transactions.

How does the login process work?

The login process involves connecting your Trezor device, entering your PIN, optionally entering a passphrase, and selecting the account you want to access. All cryptographic operations happen on the device itself.

What if I lose my device?

If you lose your Trezor device, you can recover your accounts using your recovery seed phrase on a new device. Make sure to keep your recovery seed secure and private.

Is it safe to use Trezor online?

Yes, Trezor is designed to be safe for online use. Your private keys never leave the device, and all transactions must be physically confirmed on the device.

Still Need Help?

If you're still experiencing issues, our support team is here to help

Contact Support Documentation

Security Reminder

Always verify that you're on the official Trezor website before entering any sensitive information. Trezor will never ask for your recovery seed online, and all legitimate transactions must be confirmed on your physical device.